These days, small businesses and start-ups in the UK are partnering with reputable business-grade voice-over-IP (VoIP) as they comply with shelter-in-place protocols to ensure social distancing through the current pandemic. The technology effectively replicates the functionality of a big business PBX for a fraction of the money.
VoIP facilitates the communication needs of a business, especially during extended work from home settings. And as phone calls are now data, businesses can get a whole new landscape of flexibility. The technology can be integrated with other systems such as customer relationship management or help desk systems. However, because there are many VoIP providers UK that offers amazing VoIP systems with a different set of features and pricing structure, it can be difficult to make a choice. When picking a provider, the following are some tips that can guide you:
Consider their Plans and Pricing
Providers that offer plans with incredible features can offer their products at higher prices than others. If you opt for a cheaper plan, you may have to trade features. To know the right option for you, it may not be best to focus on price. Rather, you should concentrate on the features you need. You must anticipate your current requirements and be creative to map out what you will need in the future. Ensure you end up with a VoIP provider that is willing to grow with you and will consider the price implications down the road. After determining the features of your business processes that need voice, you will know what your minimum voice platform will need. Then, you can start comparison shopping.
Consider a Service that Offers Multiple Extensions
The best business VoIP providers UK have solutions that allow users to have different extensions. You can take advantage of these when dealing with various geographies ad if you need local lines for some services. Also, you can track the number of calls coming into every extension. You can use the data for future business planning.
Choose a Provider that Offers Mobile Applications
As the workforce is shifting to more distributed and remote models, employees today need a VoIP service that includes mobile applications. But, VoIP providers vary in their level of service so you must determine the one that can meet your needs.
Ensure they Offer a Variety of Collaboration Tools
These collaboration tools can be used by your employees to meet, interact, and work jointly online. They can access such capabilities through a single unified communications client or thorough separate applications that your VoIP provider may offer. Basic options include video conferencing, SMS texting, and online meeting collaboration.
Focus on Unmatched Functionality and Support
Reputable VoIP providers can provide all the applications you would expect from a reliable phone system. With extra functionality including hold function and out of office messages, the right VoIP solution comes with the features your business need. Moreover, the right provider offers round-the-clock phone support for clients with plans for two or more users. If you run a global business, your provider must guarantee your queries will be answered right away.